Account Manager Underwriter JobAccount Manager Underwriter Job
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Date:Nov 4, 2011
Location:Maryland Heights, MO, US
Solid reputation, passionate people and endless opportunities.
That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Summary:
Reports to Assistant Operations Manager, Residual Markets Division. Accountable for providing total account management (i.e., independently managing assigned book of business) through: Effective consultation and negotiation with Travelers management, NCCI, customers, producers/brokers and internal support group; Oversee support for assigned book (i.e., oversight of process and record-keeping tasks, policy issue and assembly, etc.); and act as coach and mentor to less seasoned staff members (i.e., work planning, determining best approach to meet business objectives, etc.). Support overall RMD profit, expense management, and strategic goals. Provide team with leadership and support in absence of Assistant Operations Manager.
At this level of the career path, the incumbent is expected to perform the majority of the functions of the job; however, the incumbent would not be expected to act as the team functional/technical; resource and would be expected to seek guidance on the more complex assignments.
Primary Duties:
Independently manage an assigned book of business including specialty coverage and complex accounts. Evaluate policy information and maximize premium through sound review and analysis of all relevant information (i.e., claim histories, loss control/premium audit information, etc.).
Make sound underwriting/pricing decisions related to what we can and cannot do to achieve profit and expense management objectives. Conduct research as necessary to assure all relevant information is correct, credible and appropriate to the account. Work with Underwriting Manager to establish underwriting and claims protocols and philosophies within the team.
Interpret and apply 'best practice' guidelines/rules, making appropriate decisions outside of these guidelines as necessary. Minimize potential financial losses by executing appropriate pricing and underwriting decisions. Prepare account for J.U.R. review/evaluation as necessary
Determine when to deviate from standard process and systems in order to achieve profit and expense goals. Independentlyresolve problems that have potential to negatively affect these goals. Present conclusions directly to producer/broker/customer.
Represent Travelers as necessary to state regulatory agencies, producers, brokers and customers. Interpret and meet established compliance standards.
Through direct customer contact, maximize account satisfaction by effectively evaluating the business, investigating solutions to potential problems, and consulting with all levels within and outside of the organization. Manage problems through negotiation of related matters, etc.
Manage the collection/accounting activities of an assigned book of business by analyzing the financial condition, developing and implementing strategies to collect overdue monies and authorizing premium adjustments as necessary.
Act as coach and mentor to less seasoned Account Manager Underwriters. Provide formal and on-the-job training to increase their skill level and knowledge
Oversee the renewal and new business process (i.e., quotes, policy assembly, cancellations, reinstatements, changes, etc.) by providing guidance and direction to Account Assistants and less seasoned Account Manager Underwriters.
Participate in and/or direct special projects designed to improve Travelers market position in the Residual Market
May respond to interrogatories, depositions and other legal queries regarding the underwriting of the book of business.
Work Experience:
Solid math skills
Ability to communicate effectively both orally and in writing
Customer service orientation
Solid knowledge of Residual Markets products and services
Underwriting and pricing skills
Ability to balance timeliness and accuracy
Demonstrated ability to work independently and in a team environment
Solid knowledge of claim coverage determination
Communication Skills:
Clearly expresses ideas both orally and in writing
Listens to and understands what others are saying
Can effectively contribute to solutions and provide direction
Appropriately shares information and maintains confidentiality
Trains and directs less-experienced team members
Other:
Business Knowledge
Solid understanding of RMD products and services
Conceptual knowledge of marketing RMD products and services
Working knowledge of workflow related to all support activities
Knows how to get things done
Knowledge of related CL functions (i.e., Claim, LP&E, Audit, etc.)
Decision-Making and Problem Solving
Sound underwriting, pricing and problem resolution abilities
Able to develop new methods and/or approaches to achieving business objectives. Identify and resolve process deficiencies and quality control issues across the team
Ability to effectively evaluate complex information and make the right decision
Is resourceful in solving problems
Takes intelligent risks to accomplish business objectives
Customer Focus
Identifies customer needs and takes appropriate action to meet those needs. Demonstrates commitment to appropriate level of service
Acts with a sense of urgency
Interpersonal Skills
Takes responsibility for own actions and decisions
Manages own work
Is responsible for own development and performance
Works well in a team environment or independently
Establishes and maintains effective relationships
Mentors less experienced members of the staff
Travelers is an equal opportunity employer. We actively promote a drug-free workplace.
Job Category: Underwriting>
Nearest Major Market:St Louis
Job Segments:Account Manager, Claims, Compliance, Consulting, Customer Service, Insurance, Law, Legal, Loss Prevention, Management, Manager, Marketing, Marketing Manager, QC, Quality, Research, Retail, Sales, Technology, Underwriter
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